Return & Refund Policy

We want you to love your products and feel confident on your hair journey. Please review our policies below before placing your order.

Returns

For the safety and hygiene of all customers, we do not accept returns on opened or used products. All sales are final.

Damaged products

If your product arrives damaged, please submit a photo within 7 days of delivery using our Order Issue Form. We'll send a one-time replacement at no cost to you.

Undeliverable or insufficient addresses

Please ensure your shipping address is complete and accurate at checkout. If an address is flagged as invalid, we'll place your order on hold and reach out to confirm the correct address. If the address simply needs a correction, we will update and ship it. If there is no response within 5 business days, we will cancel your order.

If a package is returned to us as undeliverable, we will reship it. Re-shipping a returned package requires a shipping fee, which we'll send via a secure payment link. If we don't receive a response or payment within 5 business days, your order will be cancelled and refunded minus original shipping costs.

Lost or stolen packages

Once tracking confirms your package has been delivered, Herbal Lineage is not responsible for lost or stolen packages. Please file a claim directly with the carrier. We're always happy to help you locate your tracking information.

Not quite what you expected?

Because herbal haircare works differently for everyone and results build with consistent use, we're unable to offer refunds based on individual results or change of mind. We're always here to help you get the most out of your products, just reach out and we'll guide you.